After Purchasing 

Q: How long will it take to process my order? 

A: Once your order is placed, please allow up to five days for your order to be processed.

Q: when will I receive my tracking number?

A: After processing your order you will receive your tracking number within five days.

Refund Policy

Q: What is your refund policy?

A: At Englessi Studios, we have a strict no refund policy. Once a purchase is made, it is considered final and cannot be refunded.

Q: Why do you have a no refund policy?

A: Our no refund policy is in place to ensure fairness and consistency for all our customers. It allows us to maintain competitive prices and offer high-quality products.

Q: Can I exchange a product for a different size or color?

A: Unfortunately, we do not offer exchanges for size or color. We recommend carefully reviewing the product details and sizing information before making a purchase.

Q: What if I receive a defective or damaged product?

A: In the rare event that you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving your order. We will be happy to assist you and provide a resolution.

Q: Can I cancel my order?

A: Once an order is placed, it cannot be canceled. We strive to process and ship orders as quickly as possible to ensure prompt delivery to our customers.

Q: What if I entered the wrong shipping address?

A: It is essential to double-check your shipping address before completing your purchase. If you realize you have entered the wrong address, please contact our customer support team immediately. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order is placed.

Q: What if my package is lost or stolen?

A: Once the package is shipped and in the possession of the shipping carrier, we are not responsible for any lost or stolen packages. We recommend contacting the carrier directly to file a claim or report the issue.

Q: How long does shipping take?

A: Shipping times may vary depending on your location and the shipping method selected at checkout. Please Note : ALL pre sale orders may take up to 4-6 weeks. 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on eligible countries and shipping rates.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Q: What if I have a question that is not answered here?

A: If you have any additional questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you and provide the information you need.

International Shipping

Q: Does Englessi Studios offer international shipping?

A: Yes, Englessi Studios offers international shipping to customers around the world.

Q: How much does international shipping cost?

A: The cost of international shipping varies depending on the destination country and the weight of the package. Englessi Studios uses a reliable shipping carrier to ensure that your order arrives safely and in a timely manner. The shipping cost will be calculated at the checkout page based on these factors.

Q: How long does international shipping take?

A: The delivery time for international orders can vary depending on the destination country and any customs procedures that may be required. Englessi Studios strives to process and ship all international orders as quickly as possible. Once your order has been shipped, you will receive a tracking number that you can use to monitor the progress of your package.

Q: Are there any additional fees or taxes for international orders?

A: Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost. Englessi Studios recommends contacting your local customs office for more information on any potential fees that may apply to your order.

Q: Can I track my international order?

A: Yes, once your international order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package on the shipping carrier's website.

Q: Can I return or exchange an international order?

A: Englessi Studios has a no refund policy in place for international orders.

Q: Can I cancel an international order?

A: If you wish to cancel an international order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an international order has been shipped, it cannot be canceled.

If you have any further questions or concerns regarding international shipping, please don't hesitate to contact us. Our customer support team will be happy to assist you.